Connecting, Informing, Educating andInspiring Business Travel Buyers for over 60 years
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Events

Gain knowledge and insights through our comprehensive training and events calendar, including regional and social networking.

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Resources

Access and download a wide range of templates, reports, guides and data packs to support travel management and programme negotiations.

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Community

A community with the warmth of ITM is hard to find. Seeing is believing, so check out the moments captured at our most recent events!

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ITM ENERGISE CONFERENCE 2025 HIGHLIGHTS

Every year, over 500 business travel professionals come together at ITM's spring conference to share knowledge, build connections, and create lasting memories. Immerse yourself in the highlights of last year's event...

Webinar

All Member 18 March 2026

Neurodiversity & Air Travel

Are travellers’ neurodiversity needs truly being met throughout the air travel journey? What more must be done to ensure that airlines and their service models fully accommodate travellers with diverse cognitive, sensory, and communication needs? As part of our ongoing commitment to support our wonderfully diverse community, we continue to work with partners across the travel ecosystem to inspire genuinely inclusive programmes, products, and services. Following our recent webinar exploring Neurodiversity & the Airport Traveller Experience, this follow-up session turns the focus to Airlines & Neurodiversity. We will look at the onboard experience, pre-flight communication, crew training, seating and cabin considerations, environmental triggers, and the practical steps airlines are taking — or need to take — to support neurodiverse travellers more effectively. Join Tiffany Casson of Inntel as she leads a discussion with accessibility experts Anna-Ruth Cockerham and Christianna Best, sharing lived experiences, current initiatives, and opportunities for meaningful improvement within the airline environment.
Virtual | Learn more
Networking

All Member 19 March 2026

Evening Tea Bus Tour

Join us for a unique and quintessentially British experience for Brigit's Bakery "Classic Afternoon Tea Bus Tour", hosted aboard a beautifully restored 1960s Routemaster bus and open to all ITM Business members. Departing from Brigit’s Bakery in Covent Garden, this afternoon experience combines relaxed networking with sightseeing, offering guests the chance to enjoy high-quality catering while taking in London’s iconic streets from a truly memorable setting. Guests will be welcomed at the bakery before boarding the bus for an 80–90 minute journey through the capital, enjoying a classic afternoon tea served on board. Designed to comfortably accommodate around 26 guests, the experience offers an intimate and informal environment, ideal for connecting with fellow members in a distinctive setting.
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Meeting

Buyer Only 24 March 2026

Buyer Knowledge Exchange

Virtual confidential forum for buyers to meet, share challenges and sense check their approach to key travel management issues. Each month 25+ like-minded buyers come together to discuss current priorities, compare thinking, and explore practical solutions. It’s an opportunity to gain reassurance, broaden your perspective, and raise concerns in a trusted space. Key takeaways * A sounding board for the latest industry changes * Confidence that your focus is on the right areas * Peer-to-peer advice and practical considerations * Shared experiences to help anticipate challenges What to expect * Zoom meeting format, with cameras encouraged to support participation * The option to suggest topics for discussion during registration * Time allocated for additional questions and follow-up connections * Option to contribute via the chat function if you prefer not to speak * Closed Captioning available Rated by your peers "I find these sessions invaluable. It’s great to have a safe space to ask
Virtual | Learn more
Webinar

Supplier Only 26 March 2026

Buyer Insights

HOSTED BY KERRY DOUGLAS AND A TRAVEL BUYER GUEST, THIS CONCISE 30-MINUTE INDUSTRY UPDATE DELIVERS KEY INSIGHTS SOURCED DIRECTLY FROM OUR BUYER KNOWLEDGE EXCHANGE (BKE) HELD JUST TWO DAYS PRIOR. GAIN VALUABLE, TIMELY PERSPECTIVES TO STAY INFORMED ON THE LATEST TRENDS AND DEVELOPMENTS IMPACTING THE INDUSTRY. GAIN A PERSPECTIVE ON HOW THE INDUSTRY IS RESPONDING BY ASKING QUESTIONS AND GETTING FURTHER CONTEXT ON THE TOPICS THAT WERE DISCUSSED. Key takeaways * Identify opportunities directly from your target audience. * Get a better understanding of the drivers and barriers to key buyer decisions. * Take advantage of a consolidated overview of the buyer challenges your customers are facing. What to expect * Zoom webinar format with discussion points and poll results presented for further clarity. * Chat function available during the event for peer networking. * Ask questions throughout the event using the Q&A tab. * Closed Captioning is available for this event. Rated by
Virtual | Learn more
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MEMBERSHIP BENEFITS

ITM membership benefits the entire business travel community. Click on a membership type to find out how...

Buyer Membership

Buyer Membership

I am responsible
for procuring, managing
or booking travel
for my organisation.

Find out more >

Supplier Membership

Supplier Membership

I am responsible
for supplying products
& services to the
travel industry.

Find out more >

Sponsors

Sponsors

A supplier company such
as a Hotel, Airline or
Travel Management
Company

Find out more>

What’s New

The Potential Impact of Airline Loyalty Changes on Travel Programmes

The real impact is likely to surface more clearly in 2026 given a number of extensions to status that have been granted. | read more >

Mitigating the Potential Impact of Dynamic Pricing, New Distribution Capacity (NDC) and Pinpoint Personalisation on Your Travel Programme

The rise of dynamic pricing, NDC, and pinpoint personalisation are part and parcel of how the airline industry is evolving its offering and distribution conn | read more >

The Evolving Role of a Travel Manager

The travel manager role is evolving. Buyers are aligning their programme objectives with the core business’; and organisational culture to drive value and growth. | read more >

The Evolving Role of the Travel Manager and What it Means for TMCs and Suppliers

The corporate travel landscape is undergoing a dramatic transformation. What was once a cost-focused, transactional domain is now a complex and strategic function that touches multiple aspects of a business. | read more >

Celebrating Excellence at the ITM 2025 Achievement Awards

On Friday 13 June, the business travel community gathered to celebrate the inspirational individuals and teams driving progress and excellence in our sector at the ITM Achievement Awards 2025. | read more >

ITM Inclusive Travel Taskforce releases new guide to help ‘frame the need’

Empowering companies to build inclusive travel programmes, ITM’s latest Taskforce has produced a new guide to help organisations across different sectors embed diversity, equity, and inclusion (DE&I) into their corporate travel policies and practices. Accessible to all, the guide will be available both in written and audio format and will be supported by a free webinar on 19 June, 10 – 11:00 (BST)*. | read more >

INDUSTRY PARTNERS