Kerry Douglas
Head of Programme | ITM
Digital Transformation of Travel
Sponsored By TripActions, Amadeus, Collinson Group, Concur
Digital Transformation of Travel
The pandemic and its side effects have accelerated technology and digital adoption for consumers, corporates and governments alike. The majority of organisations across the business travel ecosystem already had robust technology roadmaps in place, however the impact of the last 18months has undoubtedly accelerated those plans and instigated new ones.
Digital transformation, Interoperability and the consumerisation of business travel are key themes and the need to focus investment upon the end to end traveller experience as well as identifying technologies to help manage the complex and dynamic nature of business travel have never been greater. Automation or roboticscan undertake repetitive tasks and processes, freeing up travel teams and suppliers to focus time and resource where human thinking and expertise brings greater value.
During this event you will hear perspectives from established and respected brands within our industry as well as a view from some newer entrants looking to grow within the sector. The sessions are designed to give insight as to how our industry and our travel programmes are adjusting and to show where technology could support you or your customers as we look towards the return of travel.
More speakers to be announced soon. Agenda subject to change.
Partners & Sponsors
Gold
Title Sponsor
TripActions
Other
Title Sponsor
Amadeus
Title Sponsor
Collinson Group
Title Sponsor
Concur
Speakers
FEATURED SPEAKERS
Scott Davies
Chief Executive Officer | ITM
Glenn Thorsen
Global Sustainability Lead - FCM Consulting | FCM
AC
Arlene Coyle
Unknown | Cytric by Amadeus
Louise Kilgannon
Consultant | FESTIVE ROAD
Sammit Khanndeparkar
Sr Global Travel Manager | London Stock Exchange Group
Simone Buckley
VP Marketing EMEA | -
Venue
ITM Virtual
About Venue
Our preferred platform is Zoom. For those unable to access Zoom on their company laptops, you can also join in via your phone.
Address
ZoomITM Virtual, null, United Kingdom,
View On MapPublic Transportation
By Train
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Registration Fee
Business Buyer
Free
Business IP Buyer
Free
Business IP Supplier
Free
Business Supplier
Free
Connect Buyer
£ 29.00 (Ex. VAT)
Connect IP Buyer
£ 29.00 (Ex. VAT)
Connect IP Supplier
£ 29.00 (Ex. VAT)
Connect Supplier
£ 29.00 (Ex. VAT)
Non-Member
£ 39.00 (Ex. VAT)
Registration Closes
Thursday Jul 08, 2021
1:00 AM Europe/LondonEvent Time
Thursday Jul 08, 2021
11:00 AM to 2:00 PM Europe/LondonVenue
ITM Virtual
ITM VirtualPARTNERS & SPONSORS
UPCOMING EVENTS
Meeting
Buyer Only 14 January 2025
Buyer Knowledge Exchange
Virtual confidential forum for buyers to meet, share challenges, and validate their approach and checklist considerations. Each month 25+ like-minded buyers meet to discuss their approach to key travel management topics. This is an opportunity for you to seek advice, gain a different perspective and raise concerns. Key takeaways * A sounding board for the latest industry changes. * Validate that your focus is on the right areas. * Advice on considerations and a sense check on your approach. What to expect * Zoom meeting format where delegates are encouraged to switch their camera on to aid participation. * Themes are collated from each registration form to guide the meeting agenda and circulated to the group a day prior to the event. * Time is allocated during the session for additional questions and connections made for further discussion offline. * Contributions can
Social
All Member 15 January 2025
Mentoring Social
Join us for the ITM Mentoring Social, a relaxed and informal evening designed to bring together mentors, mentees, and the wider ITM mentoring community. This is a fantastic opportunity to: • Connect with fellow participants in a friendly, social setting. • Hear from our ITM Mentor & Mentee of the Year as they share how they have benefitted from the programme and provide practical tips to help you get the most out of your mentoring experience. Whether you’re new to the programme or an existing participant, this event offers the chance to expand your network, gain valuable insights, and celebrate the power of mentoring. RSVP: To confirm your attendance, please email secretariat@itm.org.uk [secretariat@itm.org.uk?subject=Mentoring%20Social] and let us know of any dietary requirements. We look forward to welcoming you!
Webinar
Supplier Only 16 January 2025
Buyer Insights
A BRAND NEW FORMAT FOR 2025 Hosted by Kerry Douglas and a panel of expert travel buyers, this concise 30-minute industry update delivers key insights sourced directly from our Buyer Knowledge Exchange (BKE) held just two days prior. Gain valuable, timely perspectives to stay informed on the latest trends and developments impacting the industry. Gain a perspective on how the industry is responding by asking questions and getting further context on the topics that were discussed. Key takeaways * Identify opportunities directly from your target audience. * Get a better understanding of the drivers and barriers to key buyer decisions. * Take advantage of a consolidated overview of the buyer challenges your customers are facing. What to expect * Zoom webinar format with discussion points and poll results presented for further clarity. * Chat function available during the event for
Summit
All Member 22 January 2025
Trending
AN ITM SIGNATURE EVENT During this event, we will hear and debate how our esteemed speakers see 2025 in relation to their industry and remits. They will share thoughts on key trends and how we can take advantage of them to rebuild and refocus on a stronger, more responsible industry and travel programme for 2025 and beyond. We will also share the results of our annual Buyer Priorities survey which will be distributed to all ITMs buyer members during the last 2 weeks of November to complete. This survey will highlight changing priorities and our buyers forward focus on some key considerations as they relate to travel management. *Our agenda is subject to change
Webinar
All Member 30 January 2025
Neurodiversity Webinar
Neurodiversity Webinar Are you keen to make your events neuroinclusive but unsure where to begin? Or perhaps you’re already taking steps and want confirmation that you’re on the right path, with fresh ideas for further improvement. In this online session, Helen Moon will guide you through what you need to know, offering essential hints, tips, and answers to your neuroinclusion questions. Come prepared with your specific concerns, and Helen will equip you with practical strategies to ensure your events are accessible and inclusive, creating spaces where all minds can thrive. As part of our ongoing commitment to support our wonderfully diverse community we are working with established partners within the industry to inspire truly inclusive travel programmes, products and services across all sectors. Rated by you: how your peers have benefitted from previous webinars “…there is no better way to encourage engagement than through people sharing their own stories and
Meeting
Buyer Only 11 February 2025
Buyer Knowledge Exchange | Dedicated Topic (tbc) Special
Virtual confidential forum for buyers to meet, share challenges, and validate their approach and checklist considerations. Each month 25+ like-minded buyers meet to discuss their approach to key travel management topics. This is an opportunity for you to seek advice, gain a different perspective and raise concerns. Key takeaways * A sounding board for the latest industry changes. * Validate that your focus is on the right areas. * Advice on considerations and a sense check on your approach. What to expect * Zoom meeting format where delegates are encouraged to switch their camera on to aid participation. * Themes are collated from each registration form to guide the meeting agenda and circulated to the group a day prior to the event. * Time is allocated during the session for additional questions and connections made for further discussion offline. * Contributions can
Webinar
Supplier Only 13 February 2025
Buyer Insights
A BRAND NEW FORMAT FOR 2025 Hosted by Kerry Douglas and a panel of expert travel buyers, this concise 30-minute industry update delivers key insights sourced directly from our Buyer Knowledge Exchange (BKE) held just two days prior. Gain valuable, timely perspectives to stay informed on the latest trends and developments impacting the industry. Gain a perspective on how the industry is responding by asking questions and getting further context on the topics that were discussed. Key takeaways * Identify opportunities directly from your target audience. * Get a better understanding of the drivers and barriers to key buyer decisions. * Take advantage of a consolidated overview of the buyer challenges your customers are facing. What to expect * Zoom webinar format with discussion points and poll results presented for further clarity. * Chat function available during the event for
Webinar
All Member 26 February 2025
Inside the Mind of the Buyer
NOW OPEN TO BUYER MEMBERS TOO! An open, honest and safe space for you to ask a panel of expert buyers the questions that matter to you. Live only, this is a rare opportunity for you to reverse the dynamic and question buyers without judgement. Submit your questions via registration to avoid disappointment, or live on the day to give you full flexibility. Key takeaways * Validate best practices and gain invaluable insights. * Get to the heart of the issues affecting your sector. * You can ask any question in confidence without being judged. What to expect * Zoom webinar format with tiled speakers and chat functionality. * Topics are collated using the topics submitted by members during registration. * Questions submitted in advance take priority, however, you can ask additional questions. * This is a live-only event and is therefore not available via
Meeting
Buyer Only 27 February 2025
Quarterly Northwest Buyer Meet
Connect with a small group of buyers to expand your local network and discuss pressing industry issues. Whether you’re new to the sector or established in your role, this quarterly meeting is designed to support you in your professional journey. Through thought-provoking discussions relevant to all programme sizes, we welcome participants either based in Northwest England or with regional travel within their remit. Key Takeaways • Establish and strengthen valuable connections • Learn from our diverse community and raise your profile in business travel • Foster collaborations that contribute to positive industry change What to Expect • A roundtable meeting with up to 15 buyers in a relaxed setting • Open to all buyers, with seats allocated on a first-come, first-served basis • Dietary requirements will be accommodated Note: This event is exclusively for Travel Managers. Rated by Your Peers: How Attendees Have Benefitted “Great discussions
Meeting
Buyer Only 03 March 2025
Creative Industries Group
Connecting media and entertainment buyers who together problem solve and drive positive, purposeful change for their organisation, travellers, and industry alike. This group meets in person to discuss challenges specific to their sector. Key takeaways * An inclusive environment of collaboration, trust and transparency. * Acting with integrity the group aims to raise and address important industry topics. * Utilising experience from the media & entertainment industry, the group shares expertise with those who need it or will benefit from it. What to expect * An informal meeting format, which often concludes with a social. * Open to anyone within the creative industry sector*, the group welcomes new faces. * As a confidential forum actions are only circulated within the group. *This event is exclusively for buyers working within the creative industry sector. Please do not register for this meeting if
