Susanne Carberry
Chief Customer Officer | Aer Lingus
Thursday Jul 11, 2024 [3:30 PM - 4:00 PM]
Ireland Network
We are excited to return to Dublin for an afternoon of insightful and engaging discussion plus networking. The afternoon will start with an in-person buyer roundtable before we welcome our supplier partners to join us.
During the event we will address key industry topics such as NDC, accessibility, mobility, how the focus of travel programmes is changing and what all this means for partnerships, the traveller and the customer experience.
During the event we will address key industry topics such as NDC, accessibility, mobility, how the focus of travel programmes is changing and what all this means for partnerships, the traveller and the customer experience.
Key takeaways
- Establish and build valuable connections.
- Learn from our diverse community and raise your profile within business travel.
- Develop collaborations that contribute to positive change within the industry.
What to expect
- A warm welcome to all delegates with refreshments available throughout (see agenda for more details)
- Delegates will sit at round tables facing the stage (which are unallocated – free seating)
- We actively encourage delegate participation and have dedicated times within the agenda to engage
- Networking post event including canapés and drinks.
Agenda
Thu 11th Jul
2:00 PM
Buyer Only Session
Buyer Only Session
Exclusive Buyer Roundtable & Afternoon Tea
3:30 PM
Session
Session
Keynote Interview
The session will open with Scott Davies, ITM CEO, speaking to Aer Lingus’ Chief Customer Officer Susanne Carberry, sharing insights into the national carriers plans as they relate to the corporate traveller
Scott Davies
Chief Executive Officer | ITM
Susanne Carberry
Chief Customer Officer | Aer Lingus
4:00 PM
Session
Session
Travel ‘Disruption’ Management
Ensuring a smooth and seamless business traveller experience is becoming increasingly challenging as Travel Managers continue to navigate a disrupted travel environment. During this session we hear from 3 experienced buyers as they share their experience and what this means for stakeholders, programme and partnerships of the future.
Kerry Douglas
Head of Programme | ITM
Gillian Dowling
Global Travel Manager | Kerry Group
Edel Nolan
Travel Manager | World Rugby
Lorraine Ledwidge
Global Travel Manager | Pinterest
4:30 PM
Session
Session
Building Future-Proof Travel Policies for Businesses
Sponsored By FREENOW for Business
Join us for an exclusive session where we will share insights from our YouGov study on "How to develop a successful business travel policy". Discover how to integrate leisure and business travel, motivate employees, meet sustainability goals and ensure policy compliance.
As the No 1 taxi app in Ireland, FREENOW will deep dive on effective ground transportation policies, supported by GBTA data and our own research.
Don't miss this opportunity to transform your corporate travel & ground mobility strategy with actionable insights from industry experts.
5:00 PM
Session
Session
Working Session – The Irish Business Travel Community
A table discussion to share thoughts and views on what you would like to see more of in the Irish business travel community and how an association could support this.
Each table will be given time to discuss and then feedback on the top 3 things you feel would enhance and support the Irish Business Travel Community – from networking to different types of training and educational events plus anything else.
Part 2 will look at how an association could support and where that funding would come from? How would you finance this activity and who would benefit as sponsors?
5:20 PM
Close
Close
Close
5:20 PM
Networking
Networking
Networking
Partners & Sponsors
Other
Title Sponsor
FREENOW for Business
Speakers
KEYNOTE SPEAKERS
FEATURED SPEAKERS
Scott Davies
Chief Executive Officer | ITM
[3:30 PM - 4:00 PM]
Edel Nolan
Travel Manager | World Rugby
[4:00 PM - 4:30 PM]
Gillian Dowling
Global Travel Manager | Kerry Group
[4:00 PM - 4:30 PM]
Lorraine Ledwidge
Global Travel Manager | Pinterest
[4:00 PM - 4:30 PM]
Kerry Douglas
Head of Programme | ITM
[4:00 PM - 4:30 PM]
Material
F
FREENOW Presentation Ireland Event July 24
Post Event Material
Upload Date: 15 Jul 2024
Full set of slides presented by FREENOW FOR BUSINESS.
Venue
Clayton Hotel Ballsbridge
Public Transportation
By Train
By Tube
Parking
Location On Map
Registration Fee
Business - IP Supplier
Free
Connect - IP Supplier
£ 29.00 (Ex. VAT)
Connect - Buyer
Free
Connect - IP Buyer
Free
Business - IP Buyer
Free
Business - Supplier
Free
Business - Buyer
Free
Connect - Supplier
£ 29.00 (Ex. VAT)
Non Member
£ 39.00 (Ex. VAT)
Registration Closes
Thursday Jul 11, 2024
11:30 AM Europe/LondonEvent Time
Thursday Jul 11, 2024
3:30 PM to 7:00 PM Europe/LondonVenue
Clayton Hotel Ballsbridge
DublinPARTNERS & SPONSORS
UPCOMING EVENTS
Social
All Member 15 January 2025
Mentoring Social
Join us for the ITM Mentoring Social, a relaxed and informal evening designed to bring together mentors, mentees, and the wider ITM mentoring community. This is a fantastic opportunity to: • Connect with fellow participants in a friendly, social setting. • Hear from our ITM Mentor & Mentee of the Year as they share how they have benefitted from the programme and provide practical tips to help you get the most out of your mentoring experience. Whether you’re new to the programme or an existing participant, this event offers the chance to expand your network, gain valuable insights, and celebrate the power of mentoring. RSVP: To confirm your attendance, please email secretariat@itm.org.uk [secretariat@itm.org.uk?subject=Mentoring%20Social] and let us know of any dietary requirements. We look forward to welcoming you!
Webinar
Supplier Only 16 January 2025
Buyer Insights
A BRAND NEW FORMAT FOR 2025 Hosted by Kerry Douglas and a panel of expert travel buyers, this concise 30-minute industry update delivers key insights sourced directly from our Buyer Knowledge Exchange (BKE) held just two days prior. Gain valuable, timely perspectives to stay informed on the latest trends and developments impacting the industry. Gain a perspective on how the industry is responding by asking questions and getting further context on the topics that were discussed. Key takeaways * Identify opportunities directly from your target audience. * Get a better understanding of the drivers and barriers to key buyer decisions. * Take advantage of a consolidated overview of the buyer challenges your customers are facing. What to expect * Zoom webinar format with discussion points and poll results presented for further clarity. * Chat function available during the event for
Summit
All Member 22 January 2025
Trending
AN ITM SIGNATURE EVENT During this event, we will hear and debate how our esteemed speakers see 2025 in relation to their industry and remits. They will share thoughts on key trends and how we can take advantage of them to rebuild and refocus on a stronger, more responsible industry and travel programme for 2025 and beyond. We will also share the results of our annual Buyer Priorities survey which will be distributed to all ITMs buyer members during the last 2 weeks of November to complete. This survey will highlight changing priorities and our buyers forward focus on some key considerations as they relate to travel management. Discover all the details about our Trending event, including the full agenda, by visiting www.itm.org.uk/trending [http://www.itm.org.uk/trending]
Webinar
All Member 30 January 2025
Neurodiversity Webinar
Neurodiversity Webinar Are you keen to make your events neuroinclusive but unsure where to begin? Or perhaps you’re already taking steps and want confirmation that you’re on the right path, with fresh ideas for further improvement. In this online session, Helen Moon will guide you through what you need to know, offering essential hints, tips, and answers to your neuroinclusion questions. Come prepared with your specific concerns, and Helen will equip you with practical strategies to ensure your events are accessible and inclusive, creating spaces where all minds can thrive. As part of our ongoing commitment to support our wonderfully diverse community we are working with established partners within the industry to inspire truly inclusive travel programmes, products and services across all sectors. Rated by you: how your peers have benefitted from previous webinars “…there is no better way to encourage engagement than through people sharing their own stories and
Meeting
Buyer Only 06 February 2025
Quarterly Ireland Buyer Meet
Connect with a small group of buyers to expand your local network and discuss pressing industry issues. Whether you’re new to the sector or established in your role, this quarterly meeting is designed to support you in your professional journey. Through thought-provoking discussions relevant to all programme sizes, we welcome participants either based in Ireland or with regional travel within their remit. Key Takeaways • Establish and strengthen valuable connections • Learn from our diverse community and raise your profile in business travel • Foster collaborations that contribute to positive industry change What to Expect • A roundtable meeting with up to 15 buyers in a relaxed setting • Open to all buyers, with seats allocated on a first-come, first-served basis • Dietary requirements will be accommodated Note: This event is exclusively for Travel Managers. Rated by Your Peers: How Attendees Have Benefitted “Great discussions as
Meeting
Buyer Only 11 February 2025
Buyer Knowledge Exchange | Dedicated Topic (tbc) Special
Virtual confidential forum for buyers to meet, share challenges, and validate their approach and checklist considerations. Each month 25+ like-minded buyers meet to discuss their approach to key travel management topics. This is an opportunity for you to seek advice, gain a different perspective and raise concerns. Key takeaways * A sounding board for the latest industry changes. * Validate that your focus is on the right areas. * Advice on considerations and a sense check on your approach. What to expect * Zoom meeting format where delegates are encouraged to switch their camera on to aid participation. * Themes are collated from each registration form to guide the meeting agenda and circulated to the group a day prior to the event. * Time is allocated during the session for additional questions and connections made for further discussion offline. * Contributions can
Webinar
Supplier Only 13 February 2025
Buyer Insights
A BRAND NEW FORMAT FOR 2025 Hosted by Kerry Douglas and a panel of expert travel buyers, this concise 30-minute industry update delivers key insights sourced directly from our Buyer Knowledge Exchange (BKE) held just two days prior. Gain valuable, timely perspectives to stay informed on the latest trends and developments impacting the industry. Gain a perspective on how the industry is responding by asking questions and getting further context on the topics that were discussed. Key takeaways * Identify opportunities directly from your target audience. * Get a better understanding of the drivers and barriers to key buyer decisions. * Take advantage of a consolidated overview of the buyer challenges your customers are facing. What to expect * Zoom webinar format with discussion points and poll results presented for further clarity. * Chat function available during the event for
Webinar
All Member 26 February 2025
Inside the Mind of the Buyer
NOW OPEN TO BUYER MEMBERS TOO! An open, honest and safe space for you to ask a panel of expert buyers the questions that matter to you. Live only, this is a rare opportunity for you to reverse the dynamic and question buyers without judgement. Submit your questions via registration to avoid disappointment, or live on the day to give you full flexibility. Key takeaways * Validate best practices and gain invaluable insights. * Get to the heart of the issues affecting your sector. * You can ask any question in confidence without being judged. What to expect * Zoom webinar format with tiled speakers and chat functionality. * Topics are collated using the topics submitted by members during registration. * Questions submitted in advance take priority, however, you can ask additional questions. * This is a live-only event and is therefore not available via
Meeting
Buyer Only 27 February 2025
Quarterly Northwest Buyer Meet
Connect with a small group of buyers to expand your local network and discuss pressing industry issues. Whether you’re new to the sector or established in your role, this quarterly meeting is designed to support you in your professional journey. Through thought-provoking discussions relevant to all programme sizes, we welcome participants either based in Northwest England or with regional travel within their remit. Key Takeaways • Establish and strengthen valuable connections • Learn from our diverse community and raise your profile in business travel • Foster collaborations that contribute to positive industry change What to Expect • A roundtable meeting with up to 15 buyers in a relaxed setting • Open to all buyers, with seats allocated on a first-come, first-served basis • Dietary requirements will be accommodated Note: This event is exclusively for Travel Managers. Rated by Your Peers: How Attendees Have Benefitted “Great discussions
Meeting
Buyer Only 03 March 2025
Creative Industries Group
Connecting media and entertainment buyers who together problem solve and drive positive, purposeful change for their organisation, travellers, and industry alike. This group meets in person to discuss challenges specific to their sector. Key takeaways * An inclusive environment of collaboration, trust and transparency. * Acting with integrity the group aims to raise and address important industry topics. * Utilising experience from the media & entertainment industry, the group shares expertise with those who need it or will benefit from it. What to expect * An informal meeting format, which often concludes with a social. * Open to anyone within the creative industry sector*, the group welcomes new faces. * As a confidential forum actions are only circulated within the group. *This event is exclusively for buyers working within the creative industry sector. Please do not register for this meeting if
