Scott Davies
Chief Executive Officer | ITM
[10:00 AM - 10:10 AM], [10:10 AM - 10:45 AM], [10:45 AM - 11:15 AM]
ITM Autumn Conference 2023
Sponsored By Amex GBT, Uber For Business, easyJet, Hilton, British Airways, American Airlines, Direct ATPI, Amadeus, Virgin Atlantic, Delta Air Lines, TROOP, BCD Travel, FREENOW for Business, Qatar Airways, CUR8, TripStax, Imperial London Hotels, Climate Club, FCM
ITM Autumn Conference 2023
"We’re delighted to invite you to join us for this year’s ITM Autumn Conference. An opportunity to connect, share and learn with 400 of your industry colleagues, peers and friends.
Our industry is constantly evolving and this year we will be taking a closer look at the subject matter that you’ve told us you’d like to absorb and debate.
The Conference will be bigger and more interactive than ever. Be sure to secure your place early – we can’t wait to see you!"
Scott Davies | ITM CEO
Programme Overview
Our conference agenda can be found by opening the agenda tab above. Please be aware that our agenda is subject to change and will evolve as we get closer to the live date. Make sure you follow us on Linkedin to get the latest information surrounding the event.
Networking & Social
Throughout our one-day conference, we have several opportunities for you to network with your fellow travel peers. The educational day is then followed by drinks
Sponsor Networking Hall
Explore the latest products and services throughout the market within our sponsor exhibition space.
EventWell
We recognise the specific needs of individuals with neurodivergence and mental health concerns. Similar to our Spring Conference, EventWell will provide our Autumn Conference delegates with a supervised quiet room. This area will serve as a safe space to recharge and break when/if needed.
Get Involved
If you would like to join the conversation around our Autumn conference, you can do so via #itm2023 on LinkedIn.
Looking to become a sponsor? Please contact our Head of Business Development, Chris Goring, to learn about our sponsorship packages or download our sponsorship PDF via the materials tab.
Agenda
Thu 5th Oct
9:00 AM
Welcome
Welcome
Arrival & Networking
10:00 AM
Session
Session
Opening
Scott Davies
Chief Executive Officer | ITM
Nikki Parsons
Global Travel | Jane Street
10:10 AM
Session
Session
Where Are We Now?
An experts view of the business travel landscape ahead, exploring the challenges and opportunities that are on the horizon
Scott Davies
Chief Executive Officer | ITM
Sara Andell
UK Client Lead | Amex GBT
Cameron Spence
Consulting Manager | Amex GBT
10:45 AM
Session
Session
The Road to Net Zero
Aligning a company's travel programme with its ESG goals and commitments is essential and auditing of the activity is ramping up significantly. At this tipping point moment, what advice and words of caution can our experts share?
Scott Davies
Chief Executive Officer | ITM
Mark Stevenson
Co-founder and Chief Impact Officer | CUR8
11:15 AM
Break
Break
Networking Break
11:45 AM
Session
Session
Getting On Track
For many reasons, driving commuter and business travel onto the railways is a priority for most travel programmes. Here we openly discuss the challenges created by disruption, cost increases, and distribution headwinds and signal the way forward.
Will Hasler
Business Travel Manager | PwC
Graeme Milne
Director Sales & Account Management UK,I and Nordics | Cytric by Amadeus
Liz Emmott
Director Global Distribution & Business Solutions | Trainline
Jonathan Chatfield
Head of Railway Strategy & Policy | Rail Delivery Group
12:20 PM
Session
Session
Accommodating Accommodation
As the sector continues to evolve, are demand and supply beginning to reach a more balanced state? How are the sourcing and provision of accommodation changing and what represents best practice today?
Richard Eades
Global Category Manager (Travel, Meetings & Events) | BP International Ltd
Stephen Hanton
President International | Synergy Global Housing
Courtney Moore
Director, Sales & Client Management | Advito
12:55 PM
Break
Break
Networking Lunch
2:10 PM
Session
Session
An Update from the ITM Board
Kerrie Henshaw-Cox
Director Global Procurement | AstraZeneca
2:20 PM
Session
Session
Airlines & Customers - Are they Aligned?
Airlines continue to evolve the way they serve and reach their customers. In this session, key stakeholders from the airlines and corporate customers debate how closely aligned they really are.
Sue Jones
Board Director | ITM
Jan T. Jacobsen
Global Procurement Director Travel & Mobility | Accenture
Richard Tams
Founder & Director | Tailwind Advisory
Lauren Brown
EMEA travel manager | TikTok
Matt Raos
Senior Vice President Global Sales | Qatar Airways
Kyle Cumbie
Director, Global Sales | American Airlines
3:05 PM
Break
Break
Networking Break
3:35 PM
Session
Session
Let’s Make Travel Amazing Again
Our industry has experienced a tumultuous time of displacement, disruption, cost increases, and increased complexity. Is it time to focus on the most important element, the traveller experience?
In this interactive workshop session, we aim to find ways to bring the best that our amazing suppliers can offer to those who deserve and appreciate it most.
Jo Lloyd
Head of Global Account Management and Consulting | FCM
4:20 PM
Session
Session
AI Is Here And It Is Going To Change Everything
Artificial Intelligence is perhaps the most significant change to the way we live since the advent of the microchip. We will present the opportunities and risks it presents for business travel and its protagonists. This is essential knowledge for the business travel professional.
Keesup Choe
CEO | Predictx
Jack Ramsey
CEO | TripStax
Scott Wylie
CTO | TripStax
5:00 PM
Close
Close
Educational Close
5:00 PM
Social
Social
Networking & Drinks Reception
Partners & Sponsors
Other
Title Sponsor
Amadeus
Title Sponsor
American Airlines
Title Sponsor
Amex GBT
Title Sponsor
BCD Travel
Title Sponsor
British Airways
Title Sponsor
Climate Club
Title Sponsor
CUR8
Title Sponsor
Delta Air Lines
Title Sponsor
Direct ATPI
Title Sponsor
easyJet
Partner Sponsor
EventWell
Title Sponsor
FCM
Title Sponsor
FREENOW for Business
Title Sponsor
Hilton
Title Sponsor
Imperial London Hotels
Title Sponsor
Qatar Airways
Title Sponsor
TripStax
Title Sponsor
TROOP
Title Sponsor
Uber For Business
Title Sponsor
Virgin Atlantic
Speakers
FEATURED SPEAKERS
Nikki Parsons
Global Travel | Jane Street
[10:00 AM - 10:10 AM]
Sue Jones
Board Director | ITM
[2:20 PM - 3:00 PM]
Richard Tams
Founder & Director | Tailwind Advisory
[2:20 PM - 3:00 PM]
Mark Stevenson
Co-founder and Chief Impact Officer | CUR8
[10:45 AM - 11:15 AM]
Richard Eades
Global Category Manager (Travel, Meetings & Events) | BP International Ltd
[12:20 PM - 12:55 PM]
Liz Emmott
Director Global Distribution & Business Solutions | Trainline
[11:45 AM - 12:20 PM]
Jan T. Jacobsen
Global Procurement Director Travel & Mobility | Accenture
[2:20 PM - 3:00 PM]
Matt Raos
Senior Vice President Global Sales | Qatar Airways
[2:20 PM - 3:00 PM]
Will Hasler
Business Travel Manager | PwC
[11:45 AM - 12:20 PM]
Scott Wylie
CTO | TripStax
[4:20 PM - 5:00 PM]
Lauren Brown
EMEA travel manager | TikTok
[2:20 PM - 3:00 PM]
Graeme Milne
Director Sales & Account Management UK,I and Nordics | Cytric by Amadeus
[11:45 AM - 12:20 PM]
Jonathan Chatfield
Head of Railway Strategy & Policy | Rail Delivery Group
[11:45 AM - 12:20 PM]
Jo Lloyd
Head of Global Account Management and Consulting | FCM
[3:35 PM - 4:20 PM]
Stephen Hanton
President International | Synergy Global Housing
[12:20 PM - 12:55 PM]
Courtney Moore
Director, Sales & Client Management | Advito
[12:20 PM - 12:55 PM]
Sara Andell
UK Client Lead | Amex GBT
[10:10 AM - 10:45 AM]
Cameron Spence
Consulting Manager | Amex GBT
[10:10 AM - 10:45 AM]
Kyle Cumbie
Director, Global Sales | American Airlines
[2:20 PM - 3:00 PM]
Jack Ramsey
CEO | TripStax
[4:20 PM - 5:00 PM]
Keesup Choe
CEO | Predictx
[4:20 PM - 5:00 PM]
Kerrie Henshaw-Cox
Director Global Procurement | AstraZeneca
[2:10 PM - 2:20 PM]
Material
I
ITM Autumn Conference 2023 | Slide Deck
Post Event Material
Upload Date: 09 Oct 2023
Slide Deck with Polls and Working Session Results from the day.
You can also find the results from our pre-event survey regarding long-haul flights
I
ITM Autumn Conference 2023 | Hotel Monitor 2024 by Amex GBT Consulting
Post Event Material
Upload Date: 09 Oct 2023
As referenced by Amex GBT during their presentation
Autumn Conference Pictures 2023
Post Event Material
Upload Date: 18 Oct 2023
View the full photos from the event
Venue
Royal National Hotel
About Venue
Imperial London Hotels
Address
38-51 Bedford WayLondon, Greater London, United Kingdom, WC1H 0DG
View On MapPublic Transportation
By Train
By Tube
Parking
Location On Map
Registration Fee
Business Buyer
Free
Connect Buyer
£ 49.00 (Ex. VAT)
Business Supplier
Free
Connect Supplier
£ 99.00 (Ex. VAT)
Business IP Buyer
Free
Connect IP Buyer
£ 49.00 (Ex. VAT)
Business IP Supplier
Free
Connect IP Supplier
£ 99.00 (Ex. VAT)
Registration Closes
Wednesday Oct 04, 2023
4:00 PM Europe/LondonEvent Time
Thursday Oct 05, 2023
9:00 AM to 7:00 PM Europe/LondonVenue
Royal National Hotel
LondonPARTNERS & SPONSORS
UPCOMING EVENTS
Training
All Member 13 March 2025
Professional Training
BUILDING TRUST-BASED RELATIONSHIPS AND COMMUNICATING EFFECTIVELY IN THE TRAVEL INDUSTRY In line with our commitment to nurturing talent and fostering personal and professional growth, we are excited to introduce a new training event in partnership with SBR Consulting. Join us for a one-hour training session on building trust-based relationships and effective communication within the travel industry. This session is for Buyers and Suppliers. We will focus on key behaviours to build trust and communicate effectively in business relationships. Build your skills and drive growth in a rapidly changing travel landscape. Agenda: * The importance of trust based relationships and communication in todays landscape * The key elements of trust and strategies for building it. * Reading and adapting to your audience Rated by you: how your peers have benefitted from previous webinars “…training was first class…” “I found it very useful…”
Webinar
All Member 19 March 2025
Neurodiversity Webinar
ACCOMMODATING ACCOMMODATION Following on from our focus on neurodiversity in the Meeting & Events Industry, we would now like to move our focus to our own Business Travel Industry. The first stop with that is with our accommodation providers. Are travellers Neurodiversity needs met? What needs to be done in the future to accommodate travellers with different needs? Rated by you: how your peers have benefitted from previous webinars “…there is no better way to encourage engagement than through people sharing their own stories and experiences…” “Great speakers who shared many examples” Related Resource Inntel's Inclusive Meetings & Events Checklist [https://www.itm.org.uk/resources/inclusive-meetings--events-checklist] How to Make Events More Inclusive Webinar [https://www.itm.org.uk/resources/neurodiversity-how-to-make-events-more-inclusive] Neurodiversity, Mental Health and Attending Conferences Webinar [https://www.itm.org.uk/resources/neurodiversity-mental-health-and-attending-conferences] Business Disability Forum Webinar [https://www.itm.org.uk/resources/business-disability-forum]
Showcase
Buyer Only 20 March 2025
TMC Showcase
The current environment has raised a multitude of challenges for the TMC community from transaction fees falling to near zero and bookings tools being switched off. Their importance within the ecosystem is unquestionable but what will their future focus be when it comes to investment and re-prioritising their customer propositions? The quick-fire format will focus the presenters' minds to showcase what makes them the ideal partner in these challenging times and how they have pivoted their business to support the changing needs of the travel buyer and traveller. Key takeaways * Benchmark your current TMC against their competitors. * Discover what is new in the world of TMCs, from small to large providers. * Ask anonymous questions directly to the showcase presenters What to expect * A Zoom event consisting of a concise, punchy presentation/demo followed by a Q&A section from each of our selected suppliers. *
Meeting
Buyer Only 26 March 2025
Chair’s Lunch
Connect with a small group of buyers to expand your network and debate pressing issues. Whether new to the industry or established in your role, this event aims to inspire thought-provoking discussion applicable to all programme sizes. Key takeaways * Establish and build valuable connections. * Learn from our diverse community and raise your profile within business travel. * Develop collaborations that contribute to positive change within the industry. What to expect * Round table meeting format with up to 15 buyers hosted by ITM Chair, Nikki Parsons in a relaxed setting. * Open to all buyers, seats are allocated on a first-come, first-served basis. * Dietary requirements you may have can be accommodated. Rated by you: how your peers have benefitted "The discussion was so informative as always, and we delved into a couple of other topics of interest, which was
Conference
All Member 29 April 2025
ITM Spring Conference 2025
INSPIRE TAKES PLACE BETWEEN 29 - 30 APRIL 2025 IN NEWPORT To see our full event agenda, speakers and much more, visit our dedicated Conference site: INSPIRE [http://www.itm.org.uk/inspire] Educational Highlights In addition to the plenaries on the main stage, we provide focused sessions to deliver relevant content relevant to your role. • Plenaries: Be inspired by travel leaders and influential speakers globally recognised for their pioneering thinking and ingenuity. • Buyer Knowledge Exchange: An in-person edition of our renowned Buyer Knowledge Exchange, uniting buyers with a topical agenda to help overcome common challenges and foster connections. • ITM Cares Session: Previously known as our buyer/sponsor session, this connects our partners with the buyer community through an interactive activity that supports local charities. • Industry Sessions: Choose from a variety of concise educational breakouts covering topics relevant across all sectors. Networking & Socials With over 19 hours of networking opportunities, you’ll have plenty of ways
Networking
All Member 01 May 2025
Charity Golf Day
Calling all golfers…! Our spring conference, INSPIRE [http://www.itm.org.uk/inspire], is taking place at Celtic Manor Resort. With three championship golf courses and a legacy as the home of the 2010 Ryder Cup, we couldn’t resist the opportunity to enjoy a round of golf while supporting our ITM Cares charity! The day after INSPIRE concludes, join us for a very special golfing event at the world-famous Montgomerie Course on Thursday, 1 May, in partnership with Enterprise Mobility. This dramatic par-69 challenge will be our home for the day as we raise funds for ITM Cares’ chosen charity for 2025: Pumping Marvellous. For just £30 per person, you’ll enjoy a full day of golf at this renowned course, complete with refreshments at our halfway house and a grab-and-go food menu. Plus, we’ve lined up several on-course competitions for those with a competitive edge! The best part? Your entire ticket price will be donated
Networking
Buyer Only 14 May 2025
Exclusive Ireland Buyer Evening
We are excited to return to Dublin for an evening of networking! Join us in the heart of Dublin for a unique opportunity to connect with like-minded professionals over an engaging evening of networking. Whether you’re looking to grow your network, share ideas, or simply enjoy meaningful conversations in a relaxed setting, this event promises to provide valuable insights into the latest trends in business travel. Key takeaways * Establish and build valuable connections * Learn from our diverse community and raise your profile within business travel * Develop collaborations that contribute to positive change within the industry What to expect * * Including canapés and drinks * An exclusive evening for a select group of buyers (15 capacity)
Meeting
Buyer Only 20 May 2025
Buyer Knowledge Exchange
Virtual confidential forum for buyers to meet, share challenges, and validate their approach and checklist considerations. Each month 25+ like-minded buyers meet to discuss their approach to key travel management topics. This is an opportunity for you to seek advice, gain a different perspective and raise concerns. Key takeaways * A sounding board for the latest industry changes. * Validate that your focus is on the right areas. * Advice on considerations and a sense check on your approach. What to expect * Zoom meeting format where delegates are encouraged to switch their camera on to aid participation. * Themes are collated from each registration form to guide the meeting agenda and circulated to the group a day prior to the event. * Time is allocated during the session for additional questions and connections made for further discussion offline. * Contributions can
Meeting
Buyer Only 20 May 2025
Chair’s Lunch
Connect with a small group of buyers to expand your network and debate pressing issues. Whether new to the industry or established in your role, this event aims to inspire thought-provoking discussion applicable to all programme sizes. Key takeaways * Establish and build valuable connections. * Learn from our diverse community and raise your profile within business travel. * Develop collaborations that contribute to positive change within the industry. What to expect * Round table meeting format with up to 15 buyers hosted by ITM's Chair, in a relaxed setting. * Open to all buyers, seats are allocated on a first-come, first-served basis. * Dietary requirements you may have can be accommodated. Rated by you: how your peers have benefitted "The discussion was so informative as always, and we delved into a couple of other topics of interest, which was equally
Meeting
Buyer Only 20 May 2025
Scotland Buyer Lunch
Connect with a small group of buyers to expand your network and debate pressing issues. Whether new to the industry or established in your role, this event aims to inspire thought-provoking discussion applicable to all programme sizes. Key takeaways * Establish and build valuable connections. * Learn from our diverse community and raise your profile within business travel. * Develop collaborations that contribute to positive change within the industry. What to expect * Round table meeting format with up to 15 buyers, in a relaxed setting. * Open to all buyers, seats are allocated on a first-come, first-served basis. * Dietary requirements you may have can be accommodated. Rated by you: how your peers have benefitted "The discussion was so informative as always, and we delved into a couple of other topics of interest, which was equally interesting…" "What a
